The Chateau Spa & Wellness Resort

Staff is wonderful, proactive/Attention to details is top notch/ Front office Manager Mr.Kairul /Guest Experience Manager Mr.Mark /Adriana [Guest service officer] Jeffrey Chief Concierge went Extra Miles to give us the Best ever hospitality.Great job by Housekeeping Department to keep property neat and clean. Ariana from Restaurant/F &B/Jonie/Yani are wonderful staff.

I love the clean, spacious and comfortable room with cosy beds. I love the surrounding lush greenery, flowers and serenity of the hotel environment. Very few hotel guests during my one day visit (weekday), so it is clean, quiet , relaxing and comfortable. Though ot all the food for the breakfast buffet are displayed for self service, some main course and drinks need to be ordered from the menu provided (price included in the breakfast buffet), the bread and food are surprisingly tasty and fresh. There is no pigeon in the hotel compound. Helpful hotel staffs.

We arrived an hour early and were thrilled to be offered an early check-in! Mr. Mark greeted us with a warm smile, making us feel right at home. After settling in, we were treated to complimentary drinks before our resort tour, which was a lovely touch. The staff was incredibly friendly and attentive, always quick to respond to our requests. Enjoying in-room dining was a delightful experience, and the foggy morning added a magical atmosphere. Our spacious suites were perfect for our two-night stay, ensuring we felt comfortable throughout. Mr. Mark consistently greeted us with enthusiasm and even managed to pronounce my tricky name flawlessly! Overall, it was an extraordinary experience that was truly worth every penny, and we cherished each moment spent here.

It was amazing, starting from the moment I came to the reception tired and was immediately offered free juice The staff is very polite (even a little scary if you are not used to it) They tell you everything, accompany you to your room and restaurant They help you drag your luggage The bed is comfortable and large There is a large TV opposite There are thick curtains if you like to sleep longer It's relatively quiet, not that there's good soundproofing, it's just that no one makes much noise Delicious and varied breakfast There is a micro "village" nearby, like a European village, which is interesting to look into and take a few photos A lot of bathroom accessories are provided, for example a shaving kit

From the name, it's a stunning medieval French castle in Malaysian tropical jungle. the resort is so picturesque, and it's like the photos with comfy and cosy rooms. the star of my experience was Mr. John Mark the guest relationship manager, he enhanced my experience through his high commination skill, he was seeking the feedback from the guests on spot to make it an exceptional and memorable experience, and his talents to ease and smooth all the guest requests were obvious. Some of the staff were smiling and had positive attitudes. the spa I had a great time, and the crew was professional. but always double-check if they fixed the swimming pool or not.