The Chateau Spa & Wellness Resort

Staff is wonderful, proactive/Attention to details is top notch/ Front office Manager Mr.Kairul /Guest Experience Manager Mr.Mark /Adriana [Guest service officer] Jeffrey Chief Concierge went Extra Miles to give us the Best ever hospitality.Great job by Housekeeping Department to keep property neat and clean. Ariana from Restaurant/F &B/Jonie/Yani are wonderful staff.

The location was wonderful, less than half an hour drive uphill from Karak Highway. The temperature was quite cooling at 26 deg C when we arrived (roughly abt 800m plus above sea level) and at night dropped to 22 deg C. The staff were very courteous from the concierge, front desk, and at the restaurant. As our room was not ready after the packed weekend, they upgraded us to Premier King Room. The staff even offered us to bring us for a tour of the hotel premise before going up to our room but we had to decline as we were quite tired, really appreciated it. Anyhow, he accompanied us to our room and provided some basic introduction to the room, especially cautioning us on leaving the window opened as there were macaques around. However, we'd not seen them during our stay. The room was very nice, facing the mountains, clean plush carpet, one spotless single sofa, working desk, and many more. A ceiling fan with dial control and a small air-conditioning unit were available. Fresh paint, super comfy King bed and very nice pastel colour bathroom. Quite a large swimming pool with nice scenery around and just beside the restaurant where we had our breakfast. The breakfast was superb, even though there was not as much variety considering the price. The local food such as nasi lemak and fried kueytiow were wonderful. Even the baked bean was prepared with herbs, unlike other hotels, which normally served plain. And the croissants were delicious except the warmer seemed not to be working as it's cold.

A Persuasive Review of the Resort Accommodation The accommodation at the resort can be evaluated based on two distinct scenarios: First, if you’re seeking isolation, tranquility, and deep relaxation, this place is nothing short of exceptional. The serenity it offers is rare and truly rejuvenating—perfect for those who want to disconnect and unwind. However, if your goal is tourism, excitement, and exploring scenic attractions, then unfortunately, this resort falls significantly short of expectations. While the hotel itself is outstanding in terms of comfort, peaceful ambiance, and the professionalism and warmth of the staff, its location is highly isolated and far removed from major tourist attractions. Destinations like the French Village, the Japanese Garden, or the Rabbit Park—often promoted in the area—are frankly not worth the time or effort. On a scale of 1 to 10, I would generously rate them a 1 out of 10. In conclusion, if you’re looking for a quiet retreat away from the hustle and bustle, this hotel is a perfect choice. But if your aim is tourism, sightseeing, and entertainment, this may not be the right place for you.

We stayed here for our honeymoon and had an incredibly relaxing experience. The hotel, room, and facilities were all excellent—very comfortable and spotlessly clean. The staff were exceptionally friendly, and their service was top-notch. As part of our honeymoon package, they surprised us with lovely decorations and a delicious cake, which made our stay even more special. From breakfast to dinner, the food was consistently delicious and satisfying. If you're looking for a peaceful getaway to escape the hustle and bustle of the city, this is the perfect place to unwind and clear your mind. As a bonus, they offer complimentary yoga sessions for guests every Saturday, which added a nice touch to our stay. Highly recommended!

The first time i stepped into the place its amazed me with how well the hotel was with the cleanliness, the smells and the ambience.It was breathtaking! We were greeted and escorted to look around by the Asst FOM and he was so kind and friendly.The room is the aset to this hotel.It was so clean and the Suite was amazing with all the facilities well kept and well managed..we had a good breakfast too..and we would like to thanked the Concierge Jeffry and the reception Miza and a Pakistani guy who was very helpful and also to the Housekeeping staffs who helping us with few extra amenities and send it to us with a smile in their face..it such a wonderful and pleasant stay! We will sure come back to this hotel and thank you to the wonderful staffs who left us with a great memories!